Privacy Policy

Your privacy matters to us

1. Introduction

HireStream (“we”, “our”, “us”) is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with us, use our website, or engage our services. By accessing our website or providing personal information to us, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • « Name
  • « Email address
  • « Phone number
  • « Business name
  • « Job title
  • « Information submitted through our contact forms
  • « Information required to provide our services
  • « Information relating to your clients (only where necessary and authorised)
  • « echnical data such as IP address, browser type, and website usage statistics

We only collect personal information that is reasonably necessary for our business activities.

3. How We Collect Personal Information

We collect personal information in several ways, including:

  • « Directly from you (e.g., when you submit a form, send an email, or speak with us)
  • « Through your interactions with our website
  • « Through business enquiries or service agreements
  • « Through authorised access to your systems or software (e.g., CRM, accounting platforms)
  • « From publicly available sources where appropriate

We do not collect personal information in ways that are unfair, unlawful, or unreasonably intrusive.

4. Why We Collect Personal Information

We collect personal information for purposes including:

  • « Providing our outsourcing and support services
  • « Responding to enquiries
  • « Managing client relationships
  • « Improving our website and services
  • « Administrative and operational functions
  • « Meeting legal and regulatory obligations

We will not use your personal information for any purpose unrelated to these activities without your consent.

5. Disclosure of Personal Information

We may disclose personal information to:

  • « Our employees and contractors
  • « Service providers who assist us in delivering our services
  • « Cloud hosting and IT support providers
  • « Professional advisers (e.g., accountants, legal advisers)
  • « Regulatory authorities where required by law

We do not sell, rent, or trade personal information.

6. Cross‑Border Disclosure

Some of our team members and service providers may be located outside Australia. Before disclosing personal information overseas, we take reasonable steps to ensure compliance with APP 8, including ensuring that overseas recipients:

  • « Are subject to privacy laws similar to the APPs, or
  • « Agree to handle information in accordance with this Privacy Policy

7. Data Security

We take reasonable steps to protect personal information from:

  • « Misuse
  • « Interference
  • « Loss
  • « Unauthorised access
  • « Modification
  • « Disclosure

Security measures include encryption, access controls, secure storage, and staff confidentiality obligations.

8. Access and Correction

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate, incomplete, or outdated. We will respond to all requests within a reasonable timeframe and in accordance with APP 12 and APP 13.

9. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve functionality and user experience. Cookies may collect information such as:

  • « IP address
  • « Browser type
  • « Pages visited
  • « Time spent on the site

You may disable cookies through your browser settings, but some website features may not function correctly.

10. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

For privacy enquiries, access requests, or complaints, please contact us by completing the Contact Us form available on our website. Your enquiry will be directed to the appropriate team member, and we will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised date.

Last updated: 31/07/2025

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